2. Then, select Fixed Amount - L1
3. Select the displayed Telco Provider available. Press the respective key on the right (L1 or L2 or L3 or L4). You can also press Enter to check if there are more providers available if any.
4. Then, select the desired denomination. Press Enter to go to the next screen for more denomination. Press <---- arrow button to go back to the previous screen.
5. Once the denomination amount confirmed, press the key on the right (L1, L2, L3 or L4).
6. On the next screen, enter the customer's hand phone number they wish to top up. Then press Enter.
7. A receipt will be printed (Customer's copy). To print for Merchant's copy, press the Enter button. (Note: To re-print the last or latest transaction receipt, go to F10 (Admin Menu) and select Print Last Transaction)
8a. System will sent Successful Reload message and automatically top up the customer's hand phone. They should receive a message confirming the transaction.
8b. If customer receives Unsuccessful Reload message, SC to perform the following:
8b.1 - SC to confirm their merchant account balance. Go to F10 and select check SC Balance. If the amount remains the same as before, the transaction is confirmed fail.
8b. 2 - SC has an option either to perform the transaction again or contact his/her agent to check on system status.
8c. If successful confirmation message is not received, SC to perform the following steps:
8c.1. Please check from the customer's hand phone his/her air time balance. Has the balance increase? If yes, reload is successful but the message may be delayed. If not, perform step below,
8c.2 SC to check their merchant balance. Go to F10 and select SC Balance. Is the SC balance reduce? If yes, reload is successful but the message may be delayed. If not, meaning both customer's balance and SC balance remain the same, there could be a system error either at Telco or EM. SC to contact his/her agent for assistance.
